A critical aspect of CLIC’s success is its commitment to quality in all of the products it delivers.
To ensure that the project, evaluation or assessment is responsive to the strategic needs of the Client, and key stakeholders we will employ a quality-focused consultative approach in the design and delivery of each stage of our work. Our technical quality assurance process is built on:
Quality Planning - We work with our clients to analyze and respond to their needs to ensure that management and implementation plans meet their expectations. The specific tools that we have developed and use include management and administrative guides, reporting tools and project management practices.
Quality Assurance - We complete project reviews at regular intervals to ensure compliance to the TOR and alignment with the project’s outcomes and client’s expectations.
Quality Control - We employ monitoring and evaluation processes to ensure that project meets expected results. Where divergence is identified, an action plan to remedy deficiencies is immediately developed and implemented.
A key element of our quality management system is establishing trust and open dialogue with partners and clients. To achieve this, we employ a three-pronged approach that includes communications, consultative reporting, ongoing communications and monitoring and evaluation.
Communications: At inception, the team will work with the Client, project staff to develop and agree on the tools, questions and synthesis of the evaluation, assessment, project or programme. A communications protocol will be collaboratively developed to streamline reporting methods and timeframes.
Consultative Reporting: The team employs a participatory management approach and an interim progress report can be developed to share relevant information as well as updates related to challenges and/or project risks.
Ongoing Communications: The Team Leader, Project Manager and local experts will contribute to open communications with the Client and other agreed upon stakeholders, as necessary to inform and update them on progress and/or issues identified throughout the evaluation, assessment, project or programme.